Service Commitments
HCC International want you to be happy enough to recommend others, which is why, in addition to the guarantees, you get these…
VALUABLE SERVICE COMMITMENTS… TO GIVE YOU THE SUPPORT YOU NEED.| 1 |
Your business, however large or small, is appreciated and valued. You can expect to be treated with respect, courtesy and fairness… and in a friendly, professional manner at all times. |
| 2 |
You will never knowingly be promised anything that cannot be delivered, which means all commitments made to you by HCC International will be honoured. |
| 3 |
From the word go, you’ll be taken care of. Early in the relationship a dedicated Account Executive will visit you and walk through the admin procedures. You’ll also be shown the secure online service that gives you instant credit limit decisions and keeps your administration to an absolute minimum. |
| 4 |
An experienced Customer Relations Team will make every endeavour to respond to your telephone calls immediately and to your written communications within 48 hours, which means you'll never waste time waiting for answers to your urgent questions. |
| 5 | You will enjoy the benefits of dealing with a customer-focused team that will listen to you and work with you to provide exceptional quality, service and attention to detail. |
| 6 | If you are ever dissatisfied, HCC International will work with you to ensure your complete satisfaction. Your feedback will be sought and seen as critical to continuously improving the levels of service you receive. |
| 7 | You can expect a visit at the end of each year where the previous year’s service will be discussed and new proposals for the coming year will be presented… and throughout your relationship with HCC International you can expect all your dealings to be treated in a confidential manner at all times. |
